Role

Responsible for investigating cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyze the data to identify any fraudulent and suspicious activities within an organization. Monitors various systems to responds to alerts and investigates to determine potential fraudulent activity.

Major Duties and Responsibilities

• Responsible for investigating alleged and identified fraud and crime against the Credit Union. Conducts research, gathers information, interviews, and analyzes data; affidavits, questioning of members to gather information, issuing of provisional credits when justified, filing of insurance claims, counseling and interviewing members via telephone on proper claim procedures for card transactions. Assists branch staff in completing required claim forms. Monitors outstanding requests against timeline requirements for provisional credit or completion of the investigation.

• Reviews various fraud prevention reports to monitor unconventional member account behavior, contacting members when necessary.

• Regularly assesses industry fraud trends, emerging threats and technology. Participates in user groups, forums and vendor related training to uncover additional opportunities and solutions.

• Maintains favorable member relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the organization’s policies, procedures and security.

• Prepares reports as necessary to provide departmental management of fraudulent activity and actions taken to control potential losses.

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

Knowledge and Skills

EXPERIENCE  :Two to Five years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES: A high school degree or GED is required.

INTERPERSONAL SKILLS

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

OTHER SKILLS

Able to use database, spreadsheet and word processing software suites to record and maintain records, with member contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and member privacy regulations and to limit potential liability for the organization.